Shipping Policy

Order Processing

  • Order Confirmation: Once your order is placed, you will receive an order confirmation email. This email will confirm the items ordered, the shipping address, and the estimated delivery time.
  • Processing Time: All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Methods and Costs

  • Standard Shipping:
    • Domestic: 3-5 business days
    • International: 7-14 business days
  • Expedited Shipping:
    • Domestic: 1-3 business days
    • International: 3-7 business days
  • Overnight Shipping: Available for domestic orders placed before 12 PM (local time). Delivery will be next business day.
  • Shipping Costs: Shipping costs will be calculated and displayed at checkout based on your location and selected shipping method.

Shipping Restrictions

  • We currently ship to [list countries/regions]. Unfortunately, we do not ship to [list any restrictions] at this time.
  • Orders cannot be shipped to P.O. boxes or military addresses.

Tracking and Delivery

  • Tracking Number: Once your order has shipped, you will receive an email with a tracking number and a link to track your package.
  • Delivery Time: Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
  • Delayed Shipping: If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

International Shipping

  • Customs, Duties, and Taxes: [Your Company] is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
  • Customs Processing: International shipments may be subject to customs clearance procedures that can cause delays beyond our original delivery estimates.

Returns and Exchanges

  • For information on returns and exchanges, please visit our Return Policy.

Contact Us

  • If you have any questions or concerns about your order, please contact our customer service team at shoestore.ship@gmail.com.
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