Order Confirmation: Once your order is placed, you will receive an order confirmation email. This email will confirm the items ordered, the shipping address, and the estimated delivery time.
Processing Time: All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping Methods and Costs
Standard Shipping:
Domestic: 3-5 business days
International: 7-14 business days
Expedited Shipping:
Domestic: 1-3 business days
International: 3-7 business days
Overnight Shipping: Available for domestic orders placed before 12 PM (local time). Delivery will be next business day.
Shipping Costs: Shipping costs will be calculated and displayed at checkout based on your location and selected shipping method.
Shipping Restrictions
We currently ship to [list countries/regions]. Unfortunately, we do not ship to [list any restrictions] at this time.
Orders cannot be shipped to P.O. boxes or military addresses.
Tracking and Delivery
Tracking Number: Once your order has shipped, you will receive an email with a tracking number and a link to track your package.
Delivery Time: Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
Delayed Shipping: If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
International Shipping
Customs, Duties, and Taxes: [Your Company] is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Customs Processing: International shipments may be subject to customs clearance procedures that can cause delays beyond our original delivery estimates.
Returns and Exchanges
For information on returns and exchanges, please visit our Return Policy.
Contact Us
If you have any questions or concerns about your order, please contact our customer service team at shoestore.ship@gmail.com.